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Pricing and Billing

Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account" link at the bottom of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account" link at the bottom of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).
What is the CID/4DBC?
  The Card Identification Number (CID/4DBC) is a four-digit, non-embossed (flat) number that is printed on every American Express Card. The CID/4DBC is ALWAYS located ABOVE the embossed (raised) account number on the face of the card.  In some instances, the CID/4DBC is located on the left side of the card, but is always above the account number.  Some cards have a four-digit number embossed below the account number, but this is not the CID/4DBC.
What is my credit card verification number?
  Your Credit / Debit Card Verification number is located on the reverse side of your VISA or MasterCard, on the signature line, just to the right of your card number.